Privacy Policy SVS96 —
Member Data Protection & Privacy

1Privacy Policy Introduction & Scope

Welcome to the svs96 Privacy Policy. This document describes the privacy practices of the svs96 platform ("we", "Platform") regarding how we handle the personal information you provide when using our website, mobile app, and all services offered by svs96.

This Privacy Policy applies to all users and members of the svs96 platform, including website visitors, new registrants, and active members. By using the svs96 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

Svs96 complies with all applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA). We take this responsibility seriously and are committed to handling your data with full integrity and transparency.

2Types of Information We Collect

Svs96 collects various categories of information to ensure a safe and seamless platform experience for all members. The following are the types of data we collect:

Personal Identification Information:

Financial & Payment Information:

Technical & Usage Information:

For the Know Your Customer (KYC) process, we may also require additional documents such as a valid copy of your passport or identity card, proof of current address, and proof of ownership of the payment method used. These documents are stored with full encryption and are accessible only to authorised staff.

3How We Use Your Information

Svs96 uses the personal information we collect solely for legitimate, stated purposes. We do not use your data for any other purpose without your consent. The following are the primary purposes for which data is used:

• Account Management: Processing registrations, verifying identities, managing member profiles and ensuring the security of your account.
• Transaction Processing: Verifying and processing deposits, withdrawals and any financial transactions carried out on the SVS96 platform.
• Legal Compliance: Meeting KYC requirements, anti-money laundering (AML) compliance and any regulatory obligations applicable to our platform's operations.
• Service Improvement: Analyzing platform usage patterns to improve the user experience, introduce new features and resolve technical issues.
• Platform Communications: Sending important account notifications, relevant promotions, platform updates and security information.
• Fraud Detection: Monitoring suspicious activity, preventing unauthorized access and protecting the platform's integrity against misuse.
• Customer Support: Handling inquiries, complaints and assistance requests you submit through our support channels.

4Information Sharing & Disclosure

SVS96 understands how sensitive your personal information is. We only share your data in the following limited situations, and always with an appropriate level of protection:

• Third-Party Service Providers: We work with trusted service providers such as payment processors, identity verification platforms, and cloud service providers. All parties are bound by strict confidentiality agreements and may only use your data for specified purposes.
• Legal Requirements: SVS96 will disclose required information where mandated by law, court order or a legitimate request from regulatory authorities.
• Fraud Prevention: In cases of suspected fraud or serious security threats, we may share information with law enforcement agencies or other platforms to protect the interests of all parties.
• Business Transfer: Should svs96 be involved in any merger, acquisition, or asset transfer, user information may be transferred as part of that process, with appropriate notice given to you.

In all of the above situations, svs96 will ensure that the receiving party is bound by confidentiality and security obligations equal to or higher than the standards we uphold.

5Data Security Measures

SVS96 continuously invests in high-grade security infrastructure to keep your personal and financial data protected at all times. Our security systems are designed to counter modern cyber threats and ensure only authorized parties can access sensitive information.

• 256-bit SSL Encryption: All data transmitted between your device and svs96 servers is protected by 256-bit SSL encryption, making any attempt to intercept your data virtually impossible.
• Two-Factor Authentication (2FA): svs96 supports two-factor authentication for an added layer of security when logging in to your account.
• Real-Time Monitoring: Our automated monitoring system operates 24/7 to detect suspicious activity and respond to threats before they can affect your account.
• Internal Access Control: Access to members' personal data within svs96's internal systems is restricted to staff with a legitimate need only, and all access is logged for audit purposes.
• Periodic Data Backup: Your data is regularly backed up to secure servers to ensure service continuity and protection against data loss.
• Security Audit: svs96 conducts regular security audits by independent third parties to identify and address system vulnerabilities before they can be exploited.

6Cookies & Tracking Technologies

Svs96 uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver more relevant content to you. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use the platform, such as most frequently visited pages and time spent. This data is used in aggregate form to improve the platform.
• Functional Cookies: Saving your preferences such as language, display theme and other personal settings to streamline your experience on future visits.
• Analytics Cookies: svs96 uses internal analytics tools to understand usage patterns and improve our services. This data is never shared with third-party advertising networks.

You can manage cookie settings through your browser preferences. Please note that blocking certain cookies may affect the functionality of the svs96 platform. For more information on managing cookies, refer to your web browser's help section.

7Your Rights as a Data Subject

Under the Personal Data Protection Act 2010 (PDPA) Malaysia and svs96's policy, you have several important rights regarding your personal data. svs96 fully respects these rights and will process any requests within a reasonable timeframe.

To submit any request relating to the rights listed above, please contact the svs96 data protection team via email at [email protected] or via live chat on the platform. We will endeavor to process your request within 30 business days.

8Data Retention Period

SVS96 only retains your personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Retention periods vary by data type:

• Active Account Data: For as long as your account remains active and for a reasonable period after account closure, for the purpose of resolving any claims or disputes.
• Financial Transaction Records: A minimum of seven (7) years from the transaction date, in line with accounting and tax legal requirements in Malaysia.
• KYC Documents: A minimum of five (5) years after the termination of the business relationship, in accordance with anti-money laundering legal requirements.
• Technical Logs: Typically retained for 90 to 180 days for security and technical troubleshooting purposes.
• Support Communications: Customer support communication records are retained for three (3) years to ensure service continuity.

Once the designated retention period has expired, your data will be securely deleted or anonymized in accordance with svs96's established procedures. Anonymized data cannot be traced back to you and may be used for aggregate analytics purposes.

9Changes to This Privacy Policy

SVS96 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to you via in-platform notifications or registered email before the changes take effect.

The "Last Updated" date shown at the top of this page will always reflect the date of the most current Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.

Continued use of the SVS96 platform after any Privacy Policy changes take effect constitutes acceptance of the updated policy. If you do not agree with the changes made, please contact us to discuss your available options.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how svs96 handles your personal data, please do not hesitate to reach us through the following channels:

• Data Protection Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the svs96 platform
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days

If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.